If Cancel All Documents is gray out, click Open As Administrator. and click Resume Printer or Start Printer.Ĭlick Printer => Cancel All Documents => Yes. To clear the status, click Open Print Queue. Right click on the printer icon for your Brother machine and if you see the menu Resume Printing or Use Printer Online, choose it.Ĭheck that the printer status is not Paused or Stopped. (Windows 2000/ Windows XP/ Windows Vista) Enter a password for an administrator and click Yes. If Pause Printing or Use Printer Offline is gray out, click Open As Administrator. Right-click your Brother machine and choose See what's printing.Ĭlick Printer => Pause Printing or Use Printer Offline. Make sure that the printer status is not paused or offline. Open the printer folder and check the following: STEP 3: Check the printer driver settings

Verify that the cable is connected to the USB port on the machine and not a Network port, Line Jack, Ext Jack, Pictbridge port or any port other than USB port.

We recommend that the USB cable you use supports the following specifications:.

(If you are using a USB hub, remove it and connect your Brother machine directly to the computer.) Disconnect both your Brother machine and the computer and reconnect.

Try disconnecting and reconnecting the USB cable on from both ends.

STEP 2: Check the connection of your Brother machine and the computer If an error is displayed, go to the Troubleshooting section and find a solution.

Check if the LCD display or LED indication of your Brother machine is not showing some error.

Make sure that your Brother machine is turned on.

STEP 1: Check the status of your Brother machine

Make sure that the Device Manager recognizes your Brother machine (only for Windows Users).

Restart your Brother machine and the computer.

Check the connection of your Brother machine and the computer.

Check the status of your Brother machine.

Do the following steps to solve the problem:

Printer icon windows 10